professionalism in the work place

This question provides you with an opportunity to analyze the advantages of an organization that offers quality customer service. First, describe what it means to you to provide quality customer service for both internal customers and also external customers. Second, use your critical-thinking skills to explain how quality customer service can impact an organization’s entire culture.

Your response must be at least 200 words in length.
Please ensure that the APA format is used, with the in-text citation not included in the 200-word essay. Ensure that following text book is included in the answer:
Anderson, L. E., & Bolt, S. B. (2016). Professionalism: Skills for workplace success. (4th ed.). Boston, MA: Pearson.