Critical events and root cause analysis (short answers)

Root Cause analysis.

This is about critical events and root cause analysis.  This deals with Patient safety.

1.  Thinking as a healthcare administrator, what are the importance of these topics from several points of view.  These points of view can be: reputation, cost, education and training, quality, etc.

2.  Is there a way to figure out the quality of patient care and safety records of a Healthcare institution.

I am looking for some original thoughts after you provide a little referenced background.

Also, What are Press Ganey / HCAHPS scores: And what does this mean to a HCA?  

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