applying qfd in a managed care organization 4

Read the case study found in your textbook on page 358 (See attachment), â€œApplying QFD in a Managed Care Organizationâ€

Write a reflective summary associated to this case study.

The requirements below must be met for your paper to be accepted and graded:

Write between 700 â€“ 1,000 words using Microsoft Word in APA style, see example below.
Use font size 12 and 1â€ margins.
Include cover page and reference page.
At least 80% of your paper must be original content/writing.
No more than 20% of your content/information may come from references.
Use at least three references from outside the course material, one reference must be from EBSCOhost. Text book, lectures, and other materials in the course may be used, but are not counted toward the three reference requirement.
Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in the paper and list on a reference page in APA style.

References must come from sources such as, scholarly journals

found in EBSCOhost, CNN, online newspapers such as, The Wall Street

Journal, government websites, etc. Sources such as, Wikis, Yahoo

Answers, eHow, blogs, etc. are not acceptable for academic writing.